FAQ's

SHOP POLICIES

Thank you for your interest in our yarns and goodies.

Yay you, Yay us!

We strive to provide a fast, reliable service.

Unfortunately, we are only human and mistakes can happen.

If this is the case, please do let us know immediately and we will do our best to make it right.

COLOR NOTE & DISCLAIMER:

Remember that the color of the yarn may vary slightly from screen to screen, depending on your settings and the ambient light. If you are unsure, or very fussy, do check out the picture of your yarn on different computer or device screens, as well as in different rooms and times of day.

USPS DELAYS: Unfortunately, there have been delays experienced when shipping with USPS. Please note that you choose this shipping method AT YOUR OWN RISK. Good Loops will not be held responsible for delays due to service delivery problems beyond our control.

1. Orders: We strive to fulfill your orders as expediently as possible. We pack & order shipment pick-ups from Monday to Friday. On weekends we enjoy our families and our WIPS.

Orders received before 8AM Eastern will be dispatched the same day, if the items you have ordered are in stock.

2. Payments: For local payments, we accept all credit cards using Shopify Payments. Shopify Payments is a safe, secure way to pay for your order from within the US, and from international locations.

Shipping labels will only be ordered once the funds have been received by us.

3. Shipping: The Eco-range and associated products dispatch from our MA warehouse. All animal based fiber yarns ship from South Africa. Click here to read more on how we ship.

4. Combined orders: "I purchased both Eco-Yarns and Animal Fiber Yarns. How is my shipping calculated?" Our system will automatically calculate your shipping cost from each warehouse based on the weight of the items purchased. It will add it up for you and show the total due at checkout. You will receive 2 parcels.

5. Returns: Should there be something wrong with your order, please do let us know. We will ensure that our mistake is rectified at no cost to you. Should you decide that the items that you have received are not right, we will gladly exchange them. Click here to read more on our returns policy.